Stephanie Duncan

Stephanie Duncan

innovative office solutions logo

preferred logoService

Innovative Office Solutions provides every office supply you need in your clinic with very competitive prices.  VHA compared Staples and Office Depot to find that Innovative came out on top.  There are no minimum orders and FREE next day delivery.  Plus, Innovative contributes 5% of sales to the MVPD!


Company & Contacts

151 E. Cliff Road
Burnsville, MN 55337-1551
Phone: 952-808-9900 or 1-866-574-5389
Fax: 952-894-7153
Email: cs@innovativeos.com

Chris Foss
Account Manager
Phone: 952-808-9900
CFoss@innovativeos.com


http://www.innovativeos.com


Costs

Paper – Universal Copy Paper 20 lb., 81/2 x 11, white, 5000 sheets/ carton

$31.99/ct

Pen – Paper Mate, Ballpoint Pen, Black Ink

$1.04/dozen

Staples – Universal Standard Chisel Point 210 Strip Count Staples, 5,000/box

$0.57/box

Tape – Universal Invisible Tape, ¾ inch x 1000 inches, 1” Core, Clear, 6/Pack

$4.18/pack

Turnaround: Free next day delivery


Details

Contact your Inside Account Representative or log onto www.innovativeos.com. There are no minimum orders and IOS invoices through VHA.

Save

Are you interested in learning how VHA Business Services can help better the performance of your veterinary practice, and give you more time with patients? Fill out the form to set up a complimentary business services consultation!

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vha-member-badgeVeterinary Hospitals Association is a co-op for veterinary supplies and services, created by veterinarians for veterinarians. For over 30 years, VHA has been providing stellar services to nearly 400 clinics in the Midwest by providing quality products at affordable prices, ethical and reliable cremation options, and ongoing continuing education opportunities to ensure our veterinarians are at the top of their game.

VHA is Local

When you choose to bring your pet to a veterinarian who is a member of VHA, you are helping your neighbor, your friend, or even your family member continue to do business in the community. 99% of VHA member clinics are locally owned and operated, and proudly display this badge on their website. When you bring your pet to one of our members, you're keeping your dollars and pet care local.

VHA Helps Keep Costs Down

VHA provides quality goods and services to veterinarians at affordable prices. We work with leading manufacturers and suppliers to negotiate better pricing on products, which helps keep the cost of goods low and affordable for our veterinarians - who pass the savings on to you. In addition, we partner with local service providers to be a one-stop shop for our veterinarians, giving them more time to spend with your pets.

VHA was Founded on Doing Cremation Right

Veterinary Hospitals Association was established in 1984 with one goal in mind - to help improve the landscape for veterinarians. At the time, cremation was unreliable and very costly, so a group of veterinarians banded together to create a co-operative founded on helping serve their clients needs and provide excellent ethical and reliable cremation services. From there, VHA grew to include group purchasing to lower the cost of products, decrease product waste, and pass savings on to veterinarians and their clients.

vha veterinarian puppy

VHA Supports Continuing Education

The veterinary industry is constantly changing, improving laws and regulations and updating industry standards. To provide excellent levels of care, veterinarians and their staff are required to continue their education on an annual basis by earning credits. VHA provides opportunities for members to earn their continuing education (CE) credits at low-cost or no-cost options throughout the year. The information they learn helps them uphold and improve safety standards, general practice techniques, business strategies and more.

Thank you for choosing a VHA member!

Than

Interested in learning what VHA Business Services can do for you? Click the icon below to download our full list of services. If you have any questions, please contact VHA at 651-451-6669!


Click below to download the full list of services!
business services list 2017

Services include:

Financial Health Services

  • Bookkeeping and Accounting Services
  • Budget Establishment and Tracking
  • Business Plan Development (1, 3, and 5 Year)
  • Fee Setting
  • Financial Health Assessment
  • Key Performance Indicator (KPI) Dashboard
  • Practice Valuations
  • Wellness Plan Development and Implementation

Human Resources Support

  • Onsite, Phone, and Email Support
  • Associate DVM Contracts
  • Employee Handbooks
  • Job Descriptions
  • Recruitment “Headhunting” Services
  • Annual Performance Reviews
  • Employee Satisfaction Surveys
  • Wage and Benefit Analysis

Marketing Services

  • Branding and Identity Consulting and Design Services
  • Client Service Testing and Feedback - Secret Shoppers
  • Digital Customer Satisfaction Surveys
  • Pet-Owner Mailing Lists
  • Graphic Design Services
  • Annual Marketing Plan and Calendar

SaveSaveSaveSaveSaveSave

SaveSaveSaveSaveSaveSaveSaveSaveSaveSaveSave

Thank you for your interest in our recruiting service. The first step is to complete the form below and describe the job as well as your ideal candidate. Once received, we will draft a comprehensive job posting page on our website, as well as the classified ad[s]. These will be sent to you for approval prior to posting. As candidates apply, they will be screened and vetted by VHA. Any that look promising will be interviewed before their information is forwarded to you. Each candidate packet will include the interview notes, any reference check information and our recommendations.

You will receive a confirmation note upon submission; if this note does not display on your screen, your data has not been received. If you have any questions, please email Jim Poissant, Director of Business Services, at jpoissant@veterinaryha.org.

Ideal Candidate Questionnaire
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December 9, 2015

Human Resources

Interviewing, Hiring, Firing, Reviews and More

If you’re like most veterinarians, you have never taken an HR class in your life and may be at a loss when it comes to general HR functions such as interviewing, hiring, firing, and reviews. VHA Business Services has the systems and training to set you up for success.

Are you currently hiring for a position, but don’t know where to start? VHA Business Services will handle the heavy work for you, and bring you the top three to four candidates who meet your needs for the final interview at your clinic. To get started, please log into your VHA member account and fill out this form.

Team Communication

It’s impossible to simply will good communication to exist; it requires work, planning, and dedication. VHA Business Services will write a custom communications protocol for your practice, train your staff on the details, and set you up to manage the process going forward.

Team Building Exercises

Spend a day, half day, or lunch hour performing fun, entertaining, and challenging activities that will have a direct impact on your team’s ability to work together and respect one another.

Employee Handbooks

If you don’t have one, let VHA Business Services draft a custom handbook for you that will consistently and completely describe your employee expectations, rights, and responsibilities. Eliminate the uncertainty and the excuse, “Nobody told me that!”


Contact VHA Business Services for more information about our human resource services today!

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December 9, 2015

Financial Services

Bookkeeping and Accounting Services

Knowing where your money is and what it is doing is critical to the success of a veterinary practice. Our veterinary bookkeeper Erin Potts is a certified QuickBooks Pro advisors and specialize in bookkeeping and accounting services for veterinary clinics.


Budget Establishment and Tracking

Do you know how much your practice spends on NSAIDs? What about office supplies? Janitorial and cleaning equipment? By tracking your practice’s spending habits, clinic owners have a finger on the pulse of their business. Set yourself up for success and peace of mind by reviewing spending habits and setting achievable budgets.


Fee Setting

Are you a new veterinary practice owners or have been practicing for some time? It may be time to review your fee structure to ensure you’re keeping your prices competitive and fair without leaving money on the table.


Wellness Plan Development and Implementation

Create a new stream of revenue for your clinic and provide a new service to clients through wellness plans. We help practices successfully develop and implement wellness plans for all types of patients, and can assist with the ongoing marketing of wellness plans to clients.


Additional Services include:

  • Business Plan Development (1, 3, and 5 Year)
  • Financial Health Assessment
  • Key Performance Indicator (KPI) Dashboard
  • Practice Valuations
  • Practice Purchasing and Sales Assistance
  • Exit Strategies

Contact VHA Business Services for more information about our financial services today!

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December 9, 2015

Google AdWords

To begin your AdWords campaign, please complete the following information. Once received, VHA Business Services will research your settings and provide you with the estimated traffic volume for your ads and the keywords we have selected. Once approved, we will begin to develop and create target ads specific to your practice and your goals.

Your AdWords campaign performance will be monitored each month, and updated or adjusted as necessary. You will receive a performance report each month detailing the click through rate, conversion rate, cost per click, ad position and total cost.

If your campaign includes a premium discount for visitors to your site (such as a certificate for discounted initial exam or special savings on dental procedures) we ask that you provide us with internal data each month regarding the number of certificates redeemed, total amount spent by new clients, etc. With this information we can measure the real world success of your campaign and the return on your investment.

There is an $89 set up fee required for all campaigns in addition to the monthly administration fee.

  1. Select Your Campaign (Select One)(*)


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December 9, 2015

Marketing Services

Website Development and Hosting

More and more, clients are looking to the web to find a vet, or more accurately, to research the vet their friend recommended! A quality website is key to making that first impression and giving prospective clients an idea of who you are and what you can do for them. VHA Business Services can design your custom website and bring it alive online, for a lot less than the competition.

Brand Development and Logo Design

You operate a clean, professional hospital; shouldn’t your brand reflect that? The importance of consistent branding on signage, letterhead, brochures, and the like is key to showing the world what type of practice you have. For pennies on the dollar, VHA Business Services will develop a logo and all of the collateral pieces needed to send this important message.

Mailing Lists

VHA Business Services partnered with acculeads.com to provide you with the cheapest mailing lists available. Determine the mile radius around your clinic that you wish to search and get the mailing addresses of every home with pets in the area for as little as $48 per 1,000 addresses!

Google AdWords

A great Google AdWords campaign is just a few clicks of the button away, and can drastically increase the traffic into your clinic. It’s a great way to get your business at the top of a Google search. VHA Business Services helps veterinary clinics reach new clients, provide incentives to bring in new pets to current clients, and raise awareness of your services. If you’d like more information or to start a Google AdWords campaign, please log into your VHA member account and visit our Google AdWords page.


Contact VHA Business Services for more information about our marketing services today!

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apa logo

Corporate mergers are on the rise in the veterinary industry. Corporate-owned clinics are armed with mounds of data they utilize to better their clinics every day, educate and persuade pet owners, and work directly with manufacturers to lower product prices and increase margins.

How will you, the privately-owned independent clinic, stay competitive?

The Alliance for Practice Advancement is dedicated to providing you, the independent veterinary clinic owner, the tools and resources needed to get a better handle on your business. Unbury yourself from paperwork, get access to a wealth of knowledge and data, and overcome the fear of change holding you back from true success.


Learn More

Apply Today

Join the Alliance for Practice Advancement
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    Please check each box below to indicate you accept and agree to the following conditions. Failure to agree will result in in an incomplete application to the APA.
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    By submitting your application to the Alliance for Practice Advancement, you are entering into a formal, binding agreement. Please enter your full name in the box below as your digital signature to agree.
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