Kontak Overview 

Kontak Retriever is an integrated VoIP solution, custom-built for busy veterinary professionals. Retriever’s deep integration with your Practice Information Management System (PIMS) allows for relevant pet — and client data — to be displayed before the phone even rings, saving your CSRs time and empowering them to provide exceptional customer service to your clients.

Kontak’s Promises

1. Staff Efficiency
   Kontak Retriever optimizes efficiencies by guiding the CSR through each phone and SMS conversation and through tailored phone trees and routing choices, allowing for more calls to be handled and shorter lengths of calls.
2. Enhanced Customer Satisfaction
   Displaying real-time patient data enhances your CSR’s conversations, resulting in an exceptional customer service experience that fosters client loyalty.
3. Increased Revenue
   Kontak Retriever empowers your CSRs to have guided conversations based on patient data, enabling them to promptly recommend additional services that drive revenue growth.

Key Differentiators

• Seamless PIMS Integration
  Kontak Retriever integrates with your PIMS, allowing for real-time client and pet information to be displayed before the phone even rings.
• Reliable Technology
  Kontak use patented redundancy technology and AI to ensure calls are dynamically re-routed to eliminate call quality issues, setting a new standard for reliability.
• Veterinary-Centric
  Kontak’s veterinary-specific focus enables us to continuously advance veterinary practices by leveraging the valuable insights gained from our trusted partners and customers over the years.

Transitioning your phones to Kontak is a hassle-free process.

Kontak's phones arrive pre-configured and pre-labeled for effortless setup, and we offer seamless support for tasks such as porting, PIMS integration, and around-the-clock training and assistance. Kontak understands that adopting new technology like an integrated VoIP phone system is a substantial decision. Their Implementation Team partners with your team to design a customized phone system that enhances your day-to-day.

A Reminder - Veterinary clinics who adopt Kontak’s VoIP solution experience 99.999% uptime.