Presented by: Avery Hurst, Vetsource

The first session in the series will get VHA members up to speed on the key tools available through Vetsource Home Delivery. Learn how and when to use the ePrescribing order placement tool, ScriptRight, in your day-to-day workflow so you can ensure:

• Your clients are following through on recommended therapies and signing up for AutoShip
• You are capturing pharmacy revenue before clients leave your parking lot or hang up the phone
• The experience is quick, easy, and convenient for both your clients and practice staff
• Your practice stays top of mind for all medication and nutrition year-round

Presented by: Rebecca McComas, DVM and Kristi Lehman, MSW, LISW

For many veterinary team members, the client phone calls can be the most emotionally exhaustive part of their work. After hundreds of phone calls, many begin to feel a sense of dread at the sound of their phone’s ringtone, even while knowing that their phone is their lifeline to a successful practice. This is especially true when it comes to end-of-life discussions. Most of us do not have extensive training on how to support pet owners, and are therefore jumping into one of the most important functions of the veterinary practice with an empty toolbox. This can lead to feelings of burnout, compassion fatigue and poor business results. Using both qualitative and quantitative data from over 50,000 phone calls and from client survey results, we will break down the typical phone call, identify myths and assumptions about client needs, and share tools for ensuring that every phone call is successful.

Presented by: Avery Hurst, Vetsource

Part two of this series highlights how to send pre-approved scripts to clients over email using Vetsource’s proactive prescribing tool, ScriptShare.

We will:

• Watch a demo to see how ScriptShare works
• Learn how to personalize your ScriptShares by recommending multiple products and adding notes to clients
• Discover how your recommendations are reinforced through your online store
• Learn about the ideal scenarios for using ScriptShare

Presented by: Rebecca McComas, DVM and Kristi Lehman, MSW, LISW

You want your practice to be well-run and enjoyable.  Your team has already achieved a certain degree of success and are ready for the next level.  As the practice grows, however, you begin encountering new obstacles which include a lack of control over your time, lack of productivity and accountability from your team, and inability to keep everyone ‘rowing in the same direction’.  Your team has hit a ceiling which you can’t seem to break through.  In this session, we’ll explore the use of three time-tested tools for managing your team to overcome these challenges.   These tools are simple to learn and put into place.  They are key components of the EOS system explained in the book Traction (authored by Gino Wickman) and are the same tools used daily at MN Pets, allowing us to grow into a 35+ person practice.

Presented by: Avery Hurst, Vetsource and Stephanie Onken, VHA

The final session features Stephanie Onken of VHA. Learn about the different ways you can promote your online store to clients:

• Use unique promos and social media content provided in the Vetsource Marketing Toolkit
• Enroll in Vetsource’s free PetMail email marketing program, and learn why VHA members who use it see 2x the Home Delivery revenue
• Compete against online retailers by promoting your diet and nutrition products online
• Link your online store to your Facebook page via a “Shop Now” button
• Post promos on your social media pages

Presented by: Rebecca McComas, DVM and Kristi Lehman, MSW, LISW