Improving Client Retention Through Exceptional Customer Service
In today’s competitive marketplace, client retention is more important than ever. Acquiring new customers can be five times more expensive than retaining existing ones, making it essential for businesses to focus on delivering exceptional customer service. This is particularly true for veterinary practices, where building long-term relationships with clients not only ensures repeat business but […]
Navigating Emotional Conversations: How to Guide Clients Through Tough Decisions
In veterinary medicine, some of the most challenging moments are those when clients are faced with tough decisions about their pets’ care. Whether it’s discussing a serious diagnosis, weighing treatment options, or contemplating end-of-life care, veterinarians and their teams must guide clients through emotional conversations with empathy, clarity, and support. Effective communication during these moments […]
A Vet Clinic’s Guide to Handling Negative Online Reviews in 5 Simple Steps
Dealing with negative online reviews can be a tough pill to swallow, especially when we pour our hearts into caring for our clients and their furry friends. But hey, it’s all part of the gig in this digital age, right? While these critiques can sting, it’s important to tackle them head-on with empathy and professionalism. […]
Watch The 2022 VHA Annual Meeting
On March 17th, the Veterinary Hospitals Association hosted our 2022 Annual Meeting. Join VHA Executive Director, Jeff Benson and the VHA Board of Directors as we recap 2021 and discuss VHA’s future plans. Click on the image below to watch the video.