Current members of VHA have a unique access link to the Halcyon Cremation Portal. If you are having any problems finding your clinic’s unique code & password, please contact us at VHA or email email@example.com.
How do I get to the cremation portal?
The cremation portal has changed effective 8/31/2021. Please use the new, unique link you were provided to access your VHA cremation portal account.
How do I use the cremation portal?
Please watch this webinar for a walk-through of how to use the cremation portal.
How do I get my username and password?
Contact your VHA Inside Account Representative for your username and password. If you need further assistance, please email Cremation@veterinaryha.org.
Is this portal part of online ordering?
No, the cremation portal is a separate site with a different username and password.
What do I put in for the tag number?
The tag number automatically populates when you are done filling out the cremation form and print. You will see the tag number once you open the tag for printing.
Does VHA need the owner’s email or phone number?
VHA does not require the client’s personal information – only their first and last name.
Do I need to print two tags?
Yes, please make one copy for your clinic records and send the other copy with the animal.
Do I need to send a signed copy of the euthanasia/cremation form to VHA?
No, as long as your clinic retains a signed copy of the euthanasia/cremation form, VHA does not require a signed copy.
What should I do if I need to make changes to the completed and printed cremation form?
Do not handwrite changes on the form. Make the necessary changes in the Cremation Portal, reprint the updated tag, and add the new tag to the remains.
What do I do if I have an animal going to the University of Minnesota for a necropsy?
What does the owner’s signature authorize?
On the printed tag, the owner’s signature authorizes the euthanasia, cremation, and that the animal has not bitten or been exposed to Rabies.
What do I write on the manila wire tag?
Please write the tag number from the top right of the printed form. It also appears below the QR code on the printed form.
What do I do if my clinic needs more manila tags or clear plastic bags?
All VHA drivers carry a stock of manila tags, clear bags, and plastic cremation bags. Leave a note on the freezer or simply make the request when they stop in.
Do records of cremation ever disappear from the site?
No, all records of cremation with the VHA will remain in the history for archiving purposes.
What is the difference between communal, separated, and individual cremation?
In communal cremation, pets are cremated together and the cremains are not returned to the owner. The cremains are buried off-site. In separate cremation, the pets are separated in the retort by space (2-3 feet). In individual cremation, only one pet is placed inside an individual compartment within the cremation machine. The cremains for separated and individual cremation services are returned to the owner through the clinic/practice. A range of urns and containers are available for purchase. VHA offers its members a range of resources dealing with pet loss, grief, and bereavement. Resources include books, literature and referral organizations.
I have a question that was not answered here, who can I contact?
Contact VHA Cremation Support by email firstname.lastname@example.org or by phone at 651-287-3358.
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