Dealing with Difficult Clients: Scripts that Help Veterinary Teams Communicate with Confidence
No matter how dedicated or compassionate your veterinary team is, difficult client interactions are inevitable. Emotions runs high when a pet is unwell, and stress, grief, or financial concerns can lead to tense conversations. While you can’t avoid these moments entirely, you can prepare for them. Having go-to scripts helps your team feel more confident, […]
Building Emotional Intelligence for Effective Leadership in Veterinary Practices
In today’s veterinary landscape, technical skills and clinical expertise are only part of the equation for success. More than ever, leadership in a veterinary setting requires a high level of emotional intelligence (EI) – the ability recognize, understand, and manage emotions, both your own and those of others. Whether you’re a practice owner, manager, or […]