Client Communication Scripts that Reduce No-Shows
No-shows are one of the most frustrating and costly problems veterinary clinics face. An empty exam room means lost revenue, disrupted schedules, and, most importantly, a pet that didn’t receive the care it needed. Studies in human healthcare suggest appointment no-show rates can run as high as 30%, and veterinary practices are no exception. The […]
Tux | July 4, 2012 – Dec 1, 2025
“Tux was a great companion him and I were best buds from the day we brought him home from the Humane Society.” Tux is remembered by his family and loving companion, Alyssa.
April Veterinary Social Media Ideas: Your Complete Content Calendar
April is the busiest month on the veterinary content calendar, and that’s a good thing. Between Heartworm Awareness Month, National Pet First Aid Awareness Month, and a handful of fun observances sprinkled throughout, you’ve got built-in hooks for every type of post: educational, heartwarming, and even a little playful. The key this month? Prioritize ruthlessly […]
@Followers on Facebook: When to Use It, When to Skip It, and How to Get It Right!
If you manage your practice’s Facebook page, you’ve probably noticed the @Followers tag option when writing a post. It sounds useful (notify your followers directly!), but like most tools in social media, it works best when used with intention. Use it too often and it becomes noise. Use it at the right moment and it […]
Bear | April 2006 – Feb 23, 2026
“Bear was a rescue kitten found outside hanging in a tree by his neck in early 2006. He was welcomed into the home of Melanie Klein where he received his name due to his large paws which reminded them of a bear. Bear spent the next decade+ living with the Kleins which included children and […]