Build a Hospital Where People Speak Up
What it is Psychological safety, a term introduced by Amy Edmondson in the 1990’s, refers to a shared belief that a team is safe for interpersonal risk-taking. In practical terms, it means team members feel comfortable asking questions, raising concerns, admitting mistakes, or offering alternative ideas without fear of embarrassment or punishment. In a veterinary […]
Leila | Aug 3, 2010 – May 1, 2026
“Leila wasn’t just a dog—she was family from the very beginning. I drove three hours to get her. She had spent her first months on a chicken farm, living in a barn. When I got there, the other puppies were loud and hyper, all fighting for attention. But there was one that was different—calm, quiet, […]
Stop Losing Revenue to Swipe Fees: Why VHA Members are Switching to Pawsitive Payments
In the veterinary world, we often focus on the rising costs of drugs, medical supplies, and labor. But there is a “silent” expense eating away at your bottom line every single day: credit card processing fees. A recent AAHA Trends article highlighted a shifting tide in the industry. As margins tighten, more practices are moving […]
Mr. Pepper | April 13th, 2026
“Mr. Pepper, was a good boy, and we made a lot of memories together. I rescued him just 6 years ago, didn’t know are time would be so short! I loved him, it took a few months to trust me, after that he learned to give me a high five for treats!!I will miss him […]
Your Vet Clinic’s May Social Media Playbook!
Fresh ideas, real engagement, and zero last-minute scrambling. Here’s everything happening in May 2026 and how to use it. May is one of the busiest months for veterinary clinics, and that means it is also one of the best months to show up consistently on social media. The weather is warming up, pets are spending […]
Warning: T-shirt and Merchandise Scams are Targeting Veterinary Clinic Pages
Here’s how to keep your clinic and clients safe. Heads up: We have seen a sharp rise in social media scams targeting veterinary clinic Facebook pages. If your team manages your clinic’s social accounts, please share this with them right away. A wave of scams is making the rounds on veterinary clinic Facebook pages, and we […]
Foxy | April 21, 2011 – April 12, 2026
“Foxy was the most precious girl a mommy could be blessed with. When I first met her, I told her that I was going to spoil her for the rest of her life, and I did just that. Well, she had her own room, three beds, homemade food and sweet potato biscuits. Foxy has a […]
Client Communication Scripts that Reduce No-Shows
No-shows are one of the most frustrating and costly problems veterinary clinics face. An empty exam room means lost revenue, disrupted schedules, and, most importantly, a pet that didn’t receive the care it needed. Studies in human healthcare suggest appointment no-show rates can run as high as 30%, and veterinary practices are no exception. The […]
Tux | July 4, 2012 – Dec 1, 2025
“Tux was a great companion him and I were best buds from the day we brought him home from the Humane Society.” Tux is remembered by his family and loving companion, Alyssa.
April Veterinary Social Media Ideas: Your Complete Content Calendar
April is the busiest month on the veterinary content calendar, and that’s a good thing. Between Heartworm Awareness Month, National Pet First Aid Awareness Month, and a handful of fun observances sprinkled throughout, you’ve got built-in hooks for every type of post: educational, heartwarming, and even a little playful. The key this month? Prioritize ruthlessly […]