 Kingston | March 2013 – June 19, 2026
June 26, 2026
Investing in the Foundations of Leadership
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Sarah Sieben
- Management
Sarah Sieben
Ask any veterinary team member what the hardest part of the job is, and you’ll get a mix of answers. Long hours, emotional compassion fatigue, supply chain headaches, and the daily puzzle of clinic scheduling.
But, behind every smoothly running, thriving clinic is a common denominator: an empowered, skilled practice manager.
Often, brilliant veterinary technicians or client service representatives are promoted into management because they are fantastic at their jobs. But managing a team, balancing budgets, and optimizing workflows require a completely different toolkit than clinical skills.
That is why VHA has partnered with Blue Heron Consulting to offer our members exclusive access [and a $200 discount] on their premier Practice Manager Foundations Course.
Clinic life moves fast. It’s easy to get trapped in a cycle of put-out-the-fire management, where you are constantly reacting to problems rather than building systems that prevent them.
The Practice Manager Foundations Course is designed to specifically bridge that gap. It provides a structured, real-world framework tailored to the unique ecosystem of a veterinary practice.
LEADERSHIP
Discover how to lead, leverage, and empower your hospital’s team like never before.
FINANCES
Track, manage, and analyze your hospital’s revenue and expenses like a pro.
OPERATIONS
Optimize your hospital’s workflow and transform your client experience.
Clinic schedules are packed, which is why this course is built to fit into a busy workday. This 24-week course will be held weekly on Thursdays from 12:30 – 1:30pm CT, kicking off on September 3, 2026.
Week 1: Kickoff and Orientation
Week 2: The Leadership-Management Dilemma: Clarity and Application
Week 3: Leading with Impact: Leveraging Your Clifton Strength
Week 4: Crafting Purpose: Mission, Vision, and Values
Week 5: Change Leadership Essentials: Empowering the Veterinary Team
Week 6: The Power of Clear Communication
Week 7: Leading with Empathy: Enhancing Communication Through Understanding
Week 8: Empowerment and Accountability
Week 9: Human Resources: People, Policies, and Performance
Week 10: Financial Fundamentals: How the Money Works
Week 11: Optimizing Operations
Week 12: Open Forum Discussion
Week 13: Profit and Loss: The Story Behind the Numbers
Week 14: Profit and Loss: Shaping the Story
Week 15: Understanding the Cost of Goods Sold
Week 16: Strategies for Success in Cost of Goods Sold
Week 17: Navigating Payroll
Week 18: Tailored Pricing Solutions
Week 19: Transforming Client Service into Client Experience
Week 20: Client-Focused Marketing
Week 21: Sustainable Scheduling: Balancing Care, Capacity, and Wellbeing
Week 22: Workflow Optimization: Procedures and Appointments
Week 23 & 24: Wrap Up and Final Project Presentations
Attendees will earn 20 RACE-approved CE credits upon completion of the program, making it a fantastic way to fulfill professional advancement requirements while leveling up tangible skills.
While the regular cost of the program is $1,800, VHA members get an exclusive rate. Because we are deeply committed to the professional development of our members, we are offering a $200 discount, bringing your price down to $1,600 for the entire 24-week course.
Investing in your management team isn’t just a perk for them; it’s an investment in the long-term health, sanity, and profitability of your practice. When a manager feels confident and supported, the positive ripple effect hits every single person in the building, from the DVMs to the patients in the waiting room.
Whether you are looking to support a newly promoted manager, give a seasoned professional a fresh perspective, or sharpen your own skills as an owner-manager, this upcoming fall cohort is the perfect launchpad.
Spaces are limited to ensure an interactive learning environment.