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PetDesk

PetDesk

High call volume, overwhelming workloads, financial friction—we know the different obstacles veterinary professionals face every day. That’s why more than 8,000 clinics trust PetDesk’s powerful veterinary-specific products and tools to create and maintain an excellent experience where every person and patient can succeed.

Get More Time to Do Great Things with PetDesk

Leverage PetDesk’s powerful veterinary communication features that support your Front Office staff so they can give the best care and consideration clients and pets need.

Learn more about how we help your clinic do great things by exploring our expansive products.

PetDesk Communications Software and App

PetDesk’s Communication Software and App is one way we streamline operations and simplify workflows for thousands of veterinary practices. By providing pet parents with a free app, you’ll easily stay connected through custom messages, reminders, promotions, and much more. Meanwhile, you and your team will enjoy an efficient and user-friendly  platform that keeps you in control of everything behind the scenes.

Here's a look at what our Communications Software & App offers:

  • Client-Facing Mobile App
  • Appointment Requests
  • Appointment Reminders
  • PetDesk Texting
  • PetDesk Loyalty
  • PetDesk Pay
  • Mass Messaging
  • Forms

 

PetDesk Phones - Formerly Kontak

PetDesk Phones is the only veterinary-specific VoIP phone system that integrates with your Practice Information Management System (PIMS). With features like caller ID and centralized access to client and patient data, you’ll save time and be prepared to provide quick and accurate advice to pet owners on the spot. Plus, PetDesk Phones’ intuitive interface lets your staff easily identify critical data—like missing contact info or expired vaccinations—so your staff is ready to take action as soon as they answer the phone.

Join hundreds of hospitals empowering their staff to be prepared for every call, engaging with new and existing clients effectively, improving pet care compliance, and boosting revenue—all through the power of PetDesk Phones.

Equipped with all the features:

  • Toggles (Business Hours / Holiday Routing)
  • Auto-Attendant / IVR
  • Custom Hold Music
  • Call Queues
  • Ring Groups
  • Call Recording
  • Softphones
  • SMS / Text Messaging
  • Faxing

 

PetDesk Booking - Formerly Vetstoria

Designed to make your veterinary experience more convenient for everyone, PetDesk’s 24/7 online booking software offers a seamless appointment scheduling process for both pet owners and clinic staff. Choose the appointment types you’d like to offer, when to offer them, and to which types of clients and pets, all while syncing with your Practice Information Management System (PIMS) in real time.

Even more features to feel good about:

  • Real-time online booking with extensive customizations
  • Online payments to reduce no-shows
  • Analytics and reporting to measure your performance
  • Trackable booking links for marketing campaigns

 

PIMS Integrations

Supercharge your practice management system by syncing with PetDesk so that you can cut down on busy work and accomplish more care for pets.

PetDesk currently works with top PIMS like:

  • Advantage AVImark + AVImark SQL
  • ClientTrax
  • Complete Clinic
  • Cornerstone
  • Cornerstone Cloud
  • Covetrus Pulse
  • DaySmart Vet
  • DVM Manager
  • DVMax
  • ezyVet
  • Hippo Manager
  • HVMS
  • ImproMed Infinity
  • ImproMed Equine
  • IntraVet + IntraVet SQL
  • RxWorks
  • Stringsoft
  • Triple Crown
  • V-Tech Platinum
  • VIA

 

VHA Member Benefits

PetDesk is proud to partner with VHA, the Veterinary Hospitals Association. VHA is a proud not-for-profit association that has served and supported veterinary professionals and practices for over 35 years. Created by veterinarians for veterinarians, they offer solutions that enable veterinary teams nationwide to grow, learn, and thrive.

This partnership will allow us to provide VHA members with specific member benefits to ensure that both the relationship and communication between pet parents and clinics is the best that it can be so ultimately, we can provide the best care for our pets.

 

Additional Info

Support Every Step of the Way

From implementation to training and beyond, PetDesk provides your staff with unmatched, quality support for your practice so that you can continue to give clients and their pets an exceptional experience.

PetDesk Support Provides:

  • Custom Onboarding for Staff
  • Fast and Easy Implementation
  • 1-1 Staff Training
  • Dedicated Customer Success Manager
  • Accessible Live Chat, Phone, or Email Support

Learn more about how PetDesk can help your veterinary hospital communication needs. Click here to schedule a time to talk with us!

 

Pet Desk

Contact

Kevin Allen
VoIP Phone Services